Area social service agencies offer a wide range of health and human services and programs. In Buffalo, these programs continue to emphasize safety net programs, the provision of basic necessities, and the protection of children, elderly, and dependent or vulnerable adults during the current health crisis.

Western New York 211

211 WNY is a three digit phone number that connects people to services.
View 211's COVID-19 Information for Erie County or dial 211 to talk with a trained information & referral specialist who is able to identify services in the community that can provide the help you need.

Code 19 Shelter For Those Experiencing Homelessness
A Code-19 Shelter at ECC Flickinger Center (21 Oak Street, Buffalo, NY 14203) is open 24/7 through the COVID-19 crisis to anyone who needs a safe place to stay.
The NFTA has waived all fares, so anyone in need of a ride to the shelter can take the bus for free.

City of Buffalo COVID-19 FAQs

Visit the City of Buffalo COVID-19 Frequently Asked Questions (FAQs) page to review changes to City services.

Child & Family Services

Child & Family Services of Western New York continues to provide programming and services to foster healthy environments for children and families amidst the crisis including domestic violence support, counseling, and mediation services. For a full look at C&FS available services, view their updates page.

Food Resources

Visit the Food Resources page for information on food pantries, meal delivery services, grocery delivery, and takeout options. 

Erie County Department of Social Services

All ECDSS programs can either be accessed online or by requesting an application over the phone. In-person help is still available for emergency needs.
View COVID-19 updates and review emergency services offered by Erie County.

Empire Justice Center - COVID-19 Legal Resources
The Empire Justice Center teaches, practices, and improves the law to strengthen and defend legal rights for people in New York who are poor, disabled or disenfranchised. View their curated list of legal resources or call their legal advice and services hotline for more information.

Center for Elder Law & Justice Legal Advice Helpline
You can reach an attorney directly for brief legal advice through CELJ's Free Helpline, now open to individuals of all ages. Call 1-844-481-0973 or e-mail at any time and leave your name and phone number. Messages will be returned by an attorney within 1 business day.